FAQ / Read before you Buy

-read this page before you buy a soundset-

Q 01: I bought your preset pack but
– I have not received the download link / sound file to my e-mail OR;
– I forgot / failed to save it on my computer – what should I do?

A: Just write me an e-mail (at the bottom of this page) OR write a comment (also at the bottom of this page) OR leave a comment under my YT video. In max 9 hours I will renew your download link or send the soundpack to you manually.

Q 02: I bought your preset pack but after importing it all my current patches got deleted / replaced!?
A: Yes, this is how synths work:) You should always backup your current patches / library before you do any external importing. If something goes wrong, you will be able to use the backup files to bring back your previous / current state of the synth!

Q 03: I bought your pack but I returned the synth to the shop / I sold my synth and I no longer use it. Can I get my money back?
A: No, because this is a digital product, so after your purchase it is deemed “used” and impossible to return or exchange. Please remember this rule before buying any soundsets.

Q 04: I bought your preset pack but I used the wrong link (wrong currency or wrong synth) – can I get my money back?
A: If you’ve downloaded the file after your purchase – no. If you haven’t downloaded the file – yes:)

Q 05: If I like the sounds from both of your video demos (video 1/2 and 2/2), does it mean that there are two preset packs and do I need to buy each pack separately?
A: No. I only make one “Jexus soundset” for any given synth, so you make just one purchase:) The video presentation is divided into two or three short videos, because I don’t want to make one very long video.

Q 06: I bought the pack but the librarian / importing does not work like I wished: for example I cannot rearrange / put the patches to the specific / desired memory locations that I want. Why?
A: Please read about the behavior of your synth in the instruction manual before buying any soundsets. Different synths have different memory structures and different patch managers / librarians. Also, please read all the info that I provide under each Youtube video and on my website – it’s a shortened version of the most essential information you need to know to understand how the patches / importing procedures work. Some synths don’t give you the freedom to relocate patches within the library. Others make it possible but only via an editor (as opposed to sysex files).

Q 07: Do you process the sounds in your demos by FX / analog tape?
A: I practically never use any external FX in my demos. If I do (and I do it only with very simple synths), I always let people know. Please read the video description and the info on my website before buying the soundset. If the sounds had been processed, you will find explicit information about it (stating for example: “I used delay / reverb / EQ”). Many times you will also find a separate audiofile / video which shows the comparison between “dry” patches and “wet” (processed) patches.

Q 08: I bought the pack but the patches sound different for whatever reason – why?
A: The patches should sound the same, but if they sound noticeably different, the first thing that comes to mind is that the synth manufacturer has released (and you have installed) new firmware that changed the behavior of the synth (it’s very rare and happens with only selected manufacturers, for example Behringer). Or you are playing the patches with a different BPM clock. Also, your synth may be warmed up or cold, calibrated or uncalibrated (fixable in 30 minutes). Also, please remember that any other sound differences may arise due to the hardware you are using: be it a mixer, sound interface or the synth itself. Your hardware may have different electronic components and that’s why it sounds slightly different. All these states have an impact on the circuitry and the sound. Generally these are extremely small differences and nobody ever notices them, but in the case of some unique / specific sounds a very careful listener may spot the difference;)

Q 09: I bought the pack but the sounds are not as loud as factory patches / other third-party patches – is that normal?
A: In some synths yes. When I design my patches in synths with a specific form of gain-staging, I keep the levels around 50% to retain some headroom. You can always make the patches louder by raising the volume on your mixer or on the patches themselves. Sometimes I also attach a “loud version” library file where the patches have higher gain, so you can use that version if you like (although some patches in that version may sound a little bit different than the demo).

Q 10: I bought the pack but some of the sounds seem out of tune. Is that normal?
A: It depends. Your synth may not be calibrated properly. But let’s assume it is. Be advised that many of my patches are experimental in nature and designed to be very unique. That’s why they use, for example, FM and / or a variety of mod matrix connections. This can lead to a situation where the patch seems a little bit out of tune (compared to a “C note” on your digital piano). You can always adjust the fine-tuning of any patch, which is a common feature accessible from the front panel of many synths, or accessible from a menu in some synths. Also, many of the patches are wobbly on purpose. That’s the way I design my patches and that’s the reason they sound this way in the Youtube demo (and probably that’s why you like them!). Please compare your favorite patches that you saw on my Youtube video (the ones which convinced you to buy the pack) with the real patches you now have on your synth. If they sound different, something could be wrong with your synth or its calibration. For example, the Sequential Take-5 needs to be calibrated multiple times in various temperature settings.

Q 11: I bought the pack but for the love of Christ I can’t manage to load it correctly into my synth – can I get my money back?
A: No. This is a digital product so after your purchase it is deemed “used” and impossible to return or exchange. My soundsets are 100% tested & working. I have never received any negative feedback about bugs or errors from buyers. If you’re having difficulty importing it, there’s probably something wrong at your end – please check your cable connections, software settings, hardware settings, etc. Also, you can always write me an e-mail and I’ll try to figure out what the problem is:) If the situation is unusually difficult, you can record a movie clip with your phone – I will be able to see your process and understand what’s wrong.

Q 12: I bought your preset pack but I don’t like it – can I get my money back?
A: No, because this is a digital product, so after your purchase it is deemed “used” and impossible to return or exchange. If you don’t like a physical product you can return it and then you no longer have the product – this is simple. However, with a digital product it is impossible to “give it back” and there’s no way of telling whether it got used / removed from your synth / drive or not. It is best to carefully watch the demonstration of the presets before your purchase to make a decision if you like the presets or not. The longer / the more carefully you watch the demo, the lesser the risk on your part.

Q 13: What is your approach to mod wheel / macro knobs / aftertouch?
A: I don’t have any definite rules in this respect, but I can give you a general idea. In synths with macro knobs (Hydrasynth, Modwave, etc) I usually program one, two or three knobs in order to give the end user some amount of control and / or ideas. Oftentimes I leave the rest of the knobs unassigned so that the end user can assign them in accordance with their needs.

In synths like the Hydrasynth I utilize the aftertouch quite often because that’s a big part of the synth and its appeal. But not on every patch – on some patches it just doesn’t make sense.

In other synths like the Super-6 I don’t assign the aftertouch at all, because some people like it when aftertouch is controlling the filter cutoff, while others prefer to control the pitch or something else – not to mention the fact that the Super-6 is a very peculiar example because the user is not able to see the pre-assigned modulations in the mod matrix.

However, I always assign the mod wheel to a modulation destination or vibrato. So as you can see, my approach changes depending on the nature of the synth I’m working on, and my patches are intended for people who want to have some freedom & room for maneuver as well as people who can perform some basic operations on a synth, like unassigning / changing the modulation assignments. I focus more on coming up with a unique-sounding patch / texture than on the “live performance” aspect. I see the “performance controls” as a very individual thing.

Q 14: I bought the pack but all your sounds are named WCOG – is that normal?
A: Yes. The fancy / artsy names of the performances that you see in my Youtube videos are very often too long to fit in a synth’s display.

Q 15: Are your patches assigned to a category if the synth allows that?
A: Sometimes yes (when I make simple patches on a simple synth). Usually no, because normally I make a lot of unconventional patches which are hard to assign to any specific category. At least that’s how my brain works. I find it hard to look at the world in streamlined, black and white terms – I rather see things as shades of gray. You need to decide before your purchase if you can live with it;)

Q 16: Do you have any tips to use with your patches?
A: We all know that synthesizers never truly become a finished, closed project like a guitar. Once you build a guitar, there is little else to do with it but grab & play it. However, synths (and synth patches) have virtually endless potential for change and upgrade, and there is a large portion of the responsibility (and freedom) put into the hands of the end user. Even if you buy a huge, theme-oriented soundset for your synth, you will still want to do some fine-tuning: things like “mod-wheel intensity” or “velocity curve” are some of the settings that will alter the way any patches behave. Nobody enjoys reading manuals, but you should really read yours after you buy a synth. This way you will get the most out of any patches!

If you have any other questions that are not included here, please contact me and ask your questions before buying. After your purchase it will be too late!

cheers!

Support, feedback, suggestions? My e-mail:

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This Post Has 9 Comments

  1. Anita

    Hi there,
    After I purchased your patches of Arturia Microfreak I could not find a way to download the sounds. Please advise.

    1. Jexus WCOG

      Hi!
      I ‘ve just sent you a separate e-mail with the download link.
      Please let me know if you’ve received it and whether the download is working for you.
      cheers!
      Jexus

  2. Noel

    Hey cant find a download link. Please advise.
    Thank you!

    1. Jexus WCOG

      Hi! Who, what, when? You have not provided any info;)

  3. Casey Karl

    Seen your YouTube video on the Korg Z1 and it really impressed me . Also bought a Z1 as result of watching the video and seeing what you could do with the Z1 .

  4. David

    After I purchased your soundset I could not find a way to download the sounds. Please advise.

    1. Jexus WCOG

      Hi David, I’ve just sent the missing file to your e-mail. Please check:)

  5. Ricky Mangum

    Are the free patches able to be loaded by sysex?

    1. Jexus WCOG

      Patches are sysex or tape audio, depends which synth uses which backup system.

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