Frequently Asked Questions:


Q: If I buy the pack and then come to the conclusion that I don’t like the sounds – can I get my money back?

A: No. This is a digital product so after your purchase it is deemed „used” and impossible to return or exchange. That’s why you need to „test” the soundset with your ears before your purchase. Please listen carefully to all my demos before buying (YT, Soundcloud). You will be more able to formulate an opinion and judge the probability if you will like the sounds or not.

Q: I bought the pack but the synth broke down / I returned the synth to the shop / I sold my synth and I no longer use it – can I get my money back?
A: No. This is a digital product so after your purchase it is deemed „used” and impossible to return or exchange. Please remember this rule before buying any soundsets.

Q: I bought the pack but the librarian / importing does not work like I wished: for example I cannot rearrange / put the patches to the specific desired / memory locations that I want – can I get my money back?
A: No. This is a digital product so after your purchase it is deemed „used” and impossible to return or exchange. Please read about the behavior of your synth in your user manual before buying soundsets. Different synths have different memory structures and different patch managers / librarians. Also, please read all the info that I provide under each Youtube video and on my website – it’s a shortened version of the most essential information you need to know to understand how the patches / importing procedures work.

Q: I bought the pack but it turns out that the sounds in your demo had been processed by FX / they sound different for whatever reason – can I get my money back?
A: No. This is a digital product so after your purchase it is deemed „used” and impossible to return or exchange. I always let people know if I use any FX on the sounds in my demos. Please read the video description and the info on my website before buying the soundset. If the sounds had been processed, you will find information about it (for example: „I used delay / reverb / EQ”). Also, please remember that any other sound differences may arise due to the hardware you are using: be it a mixer, sound interface or the synth itself. Your hardware may have different electronic components and that’s why it sounds slightly different. Also, your synth may be new or old, warmed up or cold – all these states have an impact on the circuitry and the sound.

Q: I bought the pack but I used the wrong link (wrong currency or wrong synth) – can I get my money back?
A: No. This is a digital product so after your purchase it is deemed „used” and impossible to return or exchange. Please be more careful before your purchase.

Q: I bought the pack but after importing it all my current patches got deleted / replaced!
A: Yes, this is how synths work. You should always backup your current patches / library before you do any external importing. If something goes wrong, you will be able to use the backup files to bring back your previous / current state of the synth!

If you have any other questions that are not included here, please contact me and ask your questions before buying. After your purchase it will be too late!

cheers!

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